Door 2 Door Cargo Services
Privacy Policy
We at Door 2 Door Cargo Services and our affiliates (hereinafter referred to as “D2DCS”, “we”, “us” or “our”) consider customer trust as our top priority and take the protection of your personal information very seriously. We want you to feel safe using our products, services and solutions (“Services”). This Privacy Policy informs you of the way in which we collect, use, transfer, and store your personal information when you use our Services, as well as your rights in relation to this data.
Please read this Privacy Policy carefully prior to accessing or availing our Services.
Definition
In this policy, the following terms shall have the following meanings:
“Consignee” shall mean the entity (individual/ firm) who is financially responsible (the buyer) for the receipt of a shipment from a Consignor.
“Consignor” shall mean a person or firm (usually the seller) who avails the Services of D2DCS to deliver a consignment to a Consignee.
“Data Subject” shall mean any individual person who can be identified, directly or indirectly, via an identifier such as a name, an ID number, contact details, or location data.
“Third Party Vendors” shall mean any individual or organization providing services to D2DCS on a contractual basis.
1. What data do we collect?
Personal Information
While using our Services, we may ask you to provide us with certain personally identifiable information (also known as PII or Personal Information) that can be used to contact or identify you. Personally Identifiable Information may include, but is not limited to: Email address, First name and Last name, Phone number, Address, State, Province, ZIP/Postal code, City, KYC Details / Documents, Geographical Location etc.
If you provide us any Personal Information of another Data Subject, you must ensure that you are authorized to do so and that such person is informed about this Privacy Policy. You can choose not to provide any Personal Information that we may request of you, but, in general, the Personal Information we request is required in order to provide you with access to and use of the Services, and the lack of such information may prevent us from doing so and impact the service capability and certain features of the Services. We may ask you to provide certain additional information about yourself on a case-to-case basis in relation to our Services. It is clarified that any data which does not reveal your specific identity, does not relate to an identified or identifiable individual, information that is publicly available, information about software and hardware usage, information in relation to the products you purchase or who you purchase them from, or any anonymized or aggregated data (“Other Information”) is not considered as PII or Personal Information.
Usage Data
We may collect information that your browser sends whenever you visit our website or application.
This usage data may include information such as your computer’s internet protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access our website on a mobile device or access a mobile application, this usage data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Cookies Data
Our website, mobile applications and other platforms may use cookies and similar tracking technologies to track the activity on our Services and hold certain information. For instance, cookies help us learn which areas of our website are useful and which areas need improvement.
Cookies are a standard feature of websites consisting of small data files which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyses our service.
You can choose whether to accept the use of cookies and similar technologies in general by changing the settings on your browser. However, if you disable cookies, your experience of our Services may be diminished and some features may not work as intended.
2. When and how do we collect your data?
We provide a range of Services including (without limitation) various delivery and logistics solutions through innovative technology and connected tools. In order to achieve this, we collect Personal Information and Other Information from you in a number of ways including:
Directly from you, for example when you use our website, our Services, mobile applications, or when you contact us through phone, WhatsApp, email or chat
When you make an account with us, When you are a recipient or sender of goods transported by us or services provided by us, When you use a tracking ID to track your package, When you provide us information to verify your identity, Indirectly, when you purchase products or receive packages from any of our clients with whom we have a legally binding contract, When you reach out to our customer support teams or when a support ticket is created, When you provide us feedback, Our social media pages, Web forms and surveys, Off-site services and events that relate to our Services, When you contact our customer service, APIs, At the time of delivering consignments, Other interactions with you
3. Why do we collect your data?
We use the data we collect to provide, develop and improve the services we offer to you. Some of these purposes include (without limitation) the following:
Providing products and services to you:
We use the data we collect to:
Provide products and services to you (such as parcel transport, warehousing, freight, reverse logistics, cross-border and technology services), Monitor your use of our services to better understand your needs, perform accounting, auditing, invoicing, reconciliation and collection activities, send tracking updates and transactional information, offer options for convenient or express delivery, provide location and tracking features
Provide you with related and ancillary functionalities, products, services, solutions, software and technologies developed and offered by us in the ordinary course of our business
Communicating with you: We use your personal information to communicate with you via various channels (such as phone, email, chat, WhatsApp) regarding our services and to contact you on any needs for our services in which you have shown interest. We send you transaction-related updates through third party platforms such as WhatsApp to update you about the status of your order/transaction. You can always opt-out of such communications, however, you may be unable to receive real-time updates of your order status.
Troubleshooting and Customer Support: We use your data to analyze performance, improve our services, detect incorrect addresses, and prevent technical issues. We also use the collected data to provide customer support and respond to you about your requests, questions, and comments, and to update our records about you.
Identity Proof Details/Documents: We may collect your Aadhaar card number, PAN card number, or driving license number to verify your identity and prevent misuse of our services. Please note that you are under no obligation to provide your Aadhaar details and you may choose to provide any other document, such as your PAN card, or driving license (as per the options provided), as proof of identity. If you choose to provide us with your Aadhaar number, please note that we may use it for identity verification and Aadhaar based authentication with UIDAI through third party service providers. By agreeing to provide your details you expressly consent to its use by us.
Customer Satisfaction Surveys: We may use your personal information to conduct surveys and polls and contact you via phone, WhatsApp, email or chat from time to time to understand your experience in using our services. You can choose not to participate in such surveys by opting out when we contact you.
Personalization: We use your data to enhance and customize your experience by understanding your preferences and providing customized services.
4. Why do we share your data and with whom?
As a rule, we do not transfer or share your Personal Information with any third party unless we are required to do so. We may share your Personal Information in the following ways:
Group Companies of D2DCS
We may disclose your Personal Information with group companies of D2DCS for the purposes set out in this Privacy Policy, including:
- For enabling them to provide the Services,
- For optimizing our shared processes,
- For other cross-affiliate initiatives and
- Regulatory or Government Authorities
We may disclose your Personal Information in good faith belief that such action is necessary to:
- Comply with a legal obligation;
- Comply with a request from any government, regulatory or public authority (for example: to fulfill a legal obligation during export of a shipment);
- Protect and defend the rights or property of D2DCS;
- Prevent or investigate possible wrongdoing in connection with our Services and
- Protect the personal safety of users of the service or the public.
Google Analytics
Our website uses Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google Analytics uses cookies that are stored on your computer and that enable your use of the website to be analyzed. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
5. How long do we keep your personal data?
Please notify us of any changes to your Personal Information. We will take reasonable steps to ensure that your Personal Information is kept accurate and current.
We will retain your Personal Information for as long as needed to fulfil the purpose for which we collected it and for a reasonable period thereafter to comply with audit, accounting, contractual, technical and legal requirements, for security purposes, and/or to resolve any future disputes. We may retain Other Information, including non-personal information indefinitely or to the extent allowed by applicable law. Our retention guidelines are applicable even where you have chosen to delete your account with us.
6. How do we secure your personal data?
We take information security very seriously and maintain reasonable administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Exceptionally, if any Personal Information is present on the package or letter, it may be visible to unauthorized individuals.
Application, data, infrastructure and network security are our key focus areas where data security practices are enforced. We also adhere to international standard certifications to complement the enforced practices. Considering “Right to Privacy” as a fundamental right of an individual, we have adopted various measures to protect privacy.
Our information security policies and our technical, operational and physical security measures conform to the ISO 27001 standard. Further, you play an important role in keeping your personal information secure. You should not share your user’s name, OTP, or other security information for your account with anyone.
7. Children
Our Services are not aimed at children (under the age of 18) and do not provide information specifically targeting children. If you are under 18 you may use our website and our Services only with the involvement of a parent or legal guardian. However, if you have visited our website or used our Services, we may store your details as set out in this Privacy Policy.
8. What are your rights as a data subjects?
Depending upon your location and in accordance with applicable laws, you may have the right to access what Personal Information we hold about you, or the right to have incomplete or inaccurate data about your corrected or completed. Subject to certain exceptions where information needs to be retained for legal, internal audit, security & fraud prevention purposes and depending on your location, you may also have the right to request erasure of Personal Information or the right to restrict processing in accordance with applicable data protection laws.
You always have the right to report any Personal Information breach at door2doorcargoservices@gmail.com and the right to not be discriminated against by us for exercising any of your privacy rights.
If you would like to exercise any of these rights, please contact us as set forth below. We will process such requests in accordance with applicable laws and if we believe your request is genuine. To protect your privacy, we will take steps to verify your identity before fulfilling your request.
Changes to this Privacy Policy
We may update D2DCS’s Privacy Policy from time to time. The revised and most current version of the policy will be updated and posted on the website directly. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Your Consent
By using our website, applications, or our Services, you consent to our Privacy Policy. A link to our policies will be provided in the footer of our website or application. You will also be asked to review and consent to our Privacy Policy when you create an account with us.
Contact Us
At D2DCS, we have a dedicated Privacy Officer to address any concerns or questions you might have about the use of your data or generally in relation to this Privacy Policy. You can always reach out to us at door2doorcargoservices@gmail.com with your grievances or questions. You can exercise your rights in accordance with the applicable data protection law.
Please note that door2doorcargoservices@gmail.com is solely for any concerns you might have in relation to this Privacy Policy or the use of your data by Door 2 Door Cargo Services. THIS IS NOT A CUSTOMER SUPPORT EMAIL and any queries in relation to your packages, etc will not be responded through this ID. For any customer complaints / queries, you can raise a ticket with our Customer Support Desk through our website Contact Us.