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Refund And Cancellation Policy

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Door 2 Door Cargo Services

Refund And Cancellation Policy

D2DCS, a logistics company, doesn't directly offer refunds on services like traditional e-commerce. Instead, their focus is on efficient and reliable shipping and reverse logistics. If a claim arises for loss or damage to a consignment, it needs to be brought to D2DCS's attention in writing within 24-48 Hours of Delivery, and all transportation charges must be paid.

  1. Refund: - Our policy lasts 24 -48 hrs. If 24-48 hours have passed since your delivery of shipment, unfortunately we cannot offer you a refund or claims.
  2. We will require a receipt or proof of purchase as per SOP to complete your refund/claims.
  3. Once your refund/claims request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.
  4. A refund can only be requested in case of service failure; our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
  5. Refund requests will be reviewed and processed within 10-12 business days. Approved refunds will be credited to the customer’s wallet balance or original payment method, as applicable. Refunds are issued only for eligible cases as per this policy and are at the sole discretion of D2DCS. Refunds will be processed only after any unpaid invoices are cleared.
  6. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at door2doorcargoservices@gmail.com .
  7. If D2DCS fails to pick up a shipment, the full booking amount is refunded to the consignor's original payment method within 5-7 working days.
  8. Non-Delivery: In cases of non-delivery, the consignor can request the shipment to be returned. However, they will be responsible for the reverse movement charges.
  9. Lost or Damaged Shipments: A claim must be filed within 24-48 hours of delivery if the shipment is lost, damaged, or contains incorrect or missing items. D2DCS will assess the claim, and a refund may be provided, potentially limited to the amount paid by the customer.
  10. Special Delivery Instructions: If the consignee requests delivery to a location other than their registered address, special delivery instructions will incur additional charges.
  11. Any discounted or exempted amount cannot be claimed for refund.
  12. Time Limit: Customers must submit the refund request within the time limit (24-48hrs).
  13. If you have any questions/comments about our Cancellation and Refund Policy, please email us at door2doorcargoservices@gmail.com D2DCS team.
  14. D2DCS may amend its Cancellation and Refund Policy from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by email or an announcement on the website.
  15. In all matters concerning Cancellation and refund D2DCS shall have the deciding hand.
  16. If cancellation is done before dispatched is added to the next center or within 2-3 hours of pickup, a 20% fee will be charged. If cancellation is done after Shipment is picked up and reached the next center, full to and from fare will be charged (considered till delivery location) and your shipment will not be handed over to you until the full amount is cleared. Cancellation shall be initiated after formal order cancellation request is received at door2doorcargoservices@gmail.com . And amount will be Refund in the same account from where its deducted and it will take 7 to 10 working days.
  17. Subject of the mail for order cancellation will be "Cancellation Request" and it should be sent to door2doorcargoservices@gmail.com. The email should contain the following details: -
    • Docket/LRN:
    • Date Of Booking
    • Cancellation Reason:
    • Payment Proof (if refund is within time limit)